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Coronavirus: Cruise Ship Updates & FAQs

Thank you for supporting our family business.  Employee and customer health, wellbeing and safety are our priority and as a result we have closed the office.  Cruise Offers staff are all working from home on reduced hours.  A return phone call may take a while, the below correspondence is intended to address your concerns.

For those with cruises booked, which are still scheduled to sail, there may be temporary options available to you.  At the end of the page please find links for each cruise line’s offers.  If you would like to take up one of these, please email your consultant.

If your cruise was cancelled by the cruise line and you are yet to inform us of your decision, please see the links below to start the process.  Many cruise lines automatically allocate a credit if you do nothing.  If this is your choice, there is nothing further to do.  To receive a 100% refund please fill in the link below that corresponds with the cruise line you booked with.  Once applied please email your consultant this has been completed.

Future Cruise Credit

If you are contacting us about a Future Cruise credit, these are taking longer than expected; they have been pushed out to a 12 to 16 week waiting period.  The cruise line will not take any calls requesting Future Cruise Credits until after the sixteen week period.  These will be emailed to you directly from the cruise line.  If after sixteen weeks you have not received your expected credit please email.

 Refund

If you are contacting us about a refund you have requested with the Cruise Line, this refund will take a minimum of 16 weeks.  Cruise lines are not taking calls to check on refunds before this time has expired.  There are an enormous amount of currently being processed, please be patient.  If your refund has not been received by 16 weeks please email your consultant.

Please don’t contact the cruise line directly, this will take up their time, resulting in further delays refunding guests.  They will refer you back to Cruise Offers, as we are your agent and we will advise the cruise line’s policy.  Regardless of what the cruise line reservations agent advise over the phone, the processing time is a minimum of 16 weeks.  To be fair for all passengers, the cruise line will not speed up the process for individual passengers.

 

Azamara • Refund Request Form (suspended cruises only)

Carnival Cruises • Refund Request Form (suspended cruises only)

Celebrity Cruises • Refund Request Form (suspended cruises only)

Cunard • Refund Request Form (suspended cruises only)

Holland America Line • Refund Request Form (suspended cruises only)

MSC Cruises • Cancelled Cruise Offer

Norwegian Cruise Lines • Refund Request Form (suspended cruises only)

P&O Australia • Refund Request Form (suspended sailings only)

Princess • Refund Request Form (suspended cruises only)

Royal Caribbean Cruise Lines • Refund Request Form (suspended cruises only)


Temporary Cruise Policies
For those unsure about sailing on a cruise still scheduled to depart, please see below information with your options.  Some may allow you to complete a request online.  If you choose to complete one, please email your consultant the request has been processed.  Otherwise please email your consultant how you wish to proceed.

Azamara • Cruise With Confidence

Carnival Cruises • Cancellation Preference Form

Celebrity Cruises • Cruise With Confidence

Cunard • Flexible Cancellation Policy

Holland America Line • Book With Confidence

MSC Cruises • Flexible Cruise Programme

Norwegian Cruise Lines • Norwegian's Peace of Mind

P&O Australia • P& O Assurance

Princess • Cruise With Confidence

Royal Caribbean Cruise Lines • Cruise With Confidence

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